Please let us know if your home needs a repair that you think the Society (your landlord) is responsible for. The checklist below, gives some general guidance about who is responsible for what – but if you are not sure, please just ask us. It is important to report any maintenance and repair needs promptly, to help prevent problems getting any worse or causing damage to your home or belongings. Indoor decorating, cleaning, gardening and pest control are all your responsibility as a householder. If you want to make any changes to your home or garden, whether as a DIY project or by paying someone to carry out works for you, you must ask for our written permission first – this helps ensure your safety, and gives the Society the opportunity to offer you advice and guidance. We distribute written guidance to all Society homes about Repairs Reporting, so please keep your copy safe and easy to refer to when you need it. There is also more information set out below.
Repairs and Covid-19: Please continue to report repair needs to the Society during Covid-19 including lockdown periods. We will try to provide normal service if we can. If Government restrictions are in place, contractor visits to your home may still be possible but our focus will be on prioritising urgent/safety repairs, and working in a Covid-secure way. Please tell us if you have concerns about Covid-19. Staff and contractors are not allowed to visit the Society’s homes if they are ill or have a positive Covid-19 test, and appropriate hygiene and PPE will be used. You will be asked to confirm whether anyone in your household is ill or isolating, so that repairs and inspections can be planned in the right way, or postponed if appropriate.
If you spot a repair need out of hours (overnight, at weekends, holiday periods etc) you should only use the Emergency direct phone numbers if the problem is truly an emergency and cannot wait until the next working day because of the risk of injury or severe damage. While waiting, take action to prevent the problem getting worse or causing damage, or to help you get by, for instance:
Turn off a tap, stopcock (water supply), or switch as appropriate. If an appliance you own has tripped the electrics, leave the appliance turned off and restore the rest of the power to your home by using the switches on the consumer unit (fuseboard) which is designed for this purpose.
Use buckets or cloths to catch or soak up leaking water.
Use buckets of water to flush the toilet.
Suspected gas or carbon monoxide leaks must always be reported immediately using the public Gas Emergency Number 0800 111 999.