Tenant Guides

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About the Society & your tenancy

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Contact

Guidance about contacting the society, and reporting repairs.

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Information when you move in

General information for tenants moving in.

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Guidance for looking after your home

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Mould and Damp

We have produced this Guidance Note to set out useful information about Damp, Mould and Condensation (DMC), to help householders know what to do if they are worried about possible DMC in their homes.

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Gardens and Outdoors

This document has been prepared to give guidance about some of the outdoor areas of the Winchester Housing Society (WHS) estate, including the gardens of properties.

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Legionella

This guide explains what legionella is, and how it is relevant to people living in normal domestic settings such as houses and small blocks of flats.

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Pests

Whilst pest and vermin control is usually a tenant responsibility, the Society is happy to offer advice, and will assist in closing up any holes in brickwork etc to help prevent reoccurrence or repair damage as necessary once these have been identified.

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Repair Guidance

This guidance sets out the procedures for reporting emergencies, faults, or requesting repairs or technical assistance.

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Who is Responsible for Types of Repair

Guidance notes on who is responsible for repairs.

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How to Pay Your Rent

Looking for the best way to pay your rent? Want to learn how to avoid arrears and what to do if you do get into arrears? Need advice on benefits, universal credit or other welfare payments? We can help!

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Submit a Repair Request

Do you have a maintenance issue you wish to submit? Use the repair request form to submit details of your issue so we can make sure the right person is sent to deal with the problem.

Send Request

Making a Complaint

What to do if you are dissatisfied with the Society’s service or have a complaint about WHS.

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